Practice Policies

Privacy Statement

Locked blue folderArdmore Medical Centre is compliant with the General Data Protection Regulation. The practice adhere to the GDPR regarding patient confidentiality, sharing of information and the access to information.  In certain circumstances identifiable information about you will be shared with other health care providers in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Our Data Protection Officer is June Murray, Practice Manager.

For further information on data protection please see our privacy policy below.

Privacy Policy 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulation (GDPR) patients may request to obtain access to their medical records. Requests are to be made in writing to the practice manager.  No information will be released without the patient consent unless we are legally obliged to do so.


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you feel you would like to pursue a complaint, in the first instance please contact the practice manager by telephone who will deal with your concerns appropriately. We hope that most problems can be sorted out easily & quickly with the person concerned in this way. Further written information is available regarding the complaints procedure from reception.

During the Covid 19 pandemic we will continue to investigate complaints and these will be responded to as quickly as is possible, but you should be aware that given the current extenuating circumstances there may be a delay in doing so during this time.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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